Introducing the VCE Technical Resource Center

first_imgContent on the go – Today’s workplaces are incredibly flexible and it’s rare that someone is sitting at their desk all day. People need and expect access to information at all times, wherever they are.  Now you have that flexibility with VCE content.  Our Technical Resource Center is available and sizes appropriately for all your mobile devices. If you’re like me, you clearly remember experiences where you’ve wasted valuable time trying to find something you need on the internet or a company’s website.  I can name the times I’ve gone in search of help, thinking it’s going to be a waste of time, only to be pleasantly surprised that I quickly found the exact instructions I needed to resolve a problem.  That is the exactly the type of experience VCE strives to provide.Technology today aids companies in improving this experience like never before. We know that at VCE, and we get how important it is to get our users to the help they need quickly! Our customers have complex, demanding jobs and it’s our job to make their jobs easier.Here are 6 of the new features we are launching today with our VCE Technical Resource Center that will greatly help in getting our users to the exact information they need, when they need it!Simple access – Our technical content is now available in 1 centralized location, linked to from many locations. By going directly to, or by clicking a link from our various portals and software, you are brought to an easy-to-use Technical Resource Center with multiple features enabling you to quickly get to the exact content you need. Full Text Searching – Searching is a method of finding information that is just expected today. We now make it easier for our users by providing the capability to search not just within one document or one product, but across all of our technical content.  Our new portal features the search box, front and center, directing users to the quickest way to find what they need.Filtering – Although searching may be the simplest and initial method we all gravitate to, the search results we get can sometimes be overwhelming. Try searching on just women’s shoes on Zappos! You’ll quickly be presented with tens of thousands of available shoes. But intelligent filtering gets me quickly to what I need (hmmm, as someone with a closet full of shoes, is it need or want? Tough call!). Today you can have the same experience with VCE technical content. We now allow you to filter by the type of system, the component within the system, software offerings, solutions, RCM or type of content – helping you quickly narrow down the search results and present only the content you need.Personalization – With so much content available, when I finally find content I need, I want to save it so I don’t have to search again. Sometimes that means downloading content to my desktop, sometimes it means bookmarking. Today you can do both of those and more, with our new My Docs feature.  You can save content you find, reorganize content, create a custom PDF and download any PDF to be used later.center_img Immediate feedback – Asking for and listening to our customer’s feedback is what makes VCE so great. It is how our company started and continues to be at the core of everything we do.  Now we make it easy for our users to quickly give us feedback on the technical content we deliver, how we deliver it and request any additional information that is needed.  With the click of a button, users are directly in touch with our engineering teams who can respond to questions.So check out the new VCE Technical Resource Center ( )today and let us know what you think. We love to hear from our users and will continue to work to enhance this experience.last_img read more

Deep Diving with VCE Customers

first_imgPlacing customers at the heart of everything we do is an ethos applied throughout the Converged Platforms Division (CPD). Constant interaction with them is a significant part of my role as the EMEA CTO and my team and I spend a lot of our time meeting and working with different groups to understand their challenges, what’s working for them and, most importantly, what’s not! In fact responsiveness to customer feedback has played a crucial part in our success to date, and has been a key element in enabling CPD to continually evolve.Today we have the most comprehensive converged platforms portfolio in the industry spanning Blocks, Racks, Appliances and including solutions for Enterprise Hybrid Cloud, Native Hybrid Cloud and those addressing almost all data center use cases including VDI, big data and analytics. Customer feedback and insight becomes even more important as we expand these platforms both horizontally with an increased breadth of products, and vertically up the stack with higher levels of software integration.It is for these reasons that for the last four years we have organized the VCE Customer Advisory Board (CAB), a marquee customer engagement combining it with an Analyst Day. These events enable us to capture crucial feedback on VCE offerings, plans, and portfolios. Insights gleaned from these critical two day events have enabled us to launch the VxRack System, the industry’s first engineered Rackscale System and VxRail, the most tightly integrated, preconfigured, turnkey hyper-converged appliance, featuring a unique combination of VCE engineering alongside major components of the VMWare software stack. Customer feedback was also instrumental in the activation of new enterprise initiatives to streamline processes, such as the new ‘on-boarding’ service.It is against this backdrop that I headed out to Boston to immerse myself in an open dialogue with our customers and analysts for CAB and Analyst Day events. And they did not disappoint!Over 50 strategic VIP customer executives and 15 analysts attended this year’s event. The highlight for me was the two customer panels led by Todd Pavone and Trey Layton. We had participation from four key customers in each panel. Participating customers included Insight Enterprises, JLG Industries, Mohawk Industries, WEX Health and Fujifilm Medical Systems. Facing direct, un-filtered questions from the attendees, these sessions brought to life our products and portfolio and showcased the real life benefits delivered by our solutions.In other sessions we continued the CAB tradition of an open exchange of ideas as we discussed our technology roadmap and solutions strategy. Nothing was off the table. It was great to see the enthusiasm and energy with which customers participated in these discussions.One of the biggest themes that resonated with the customers was the Converged Platforms Division’s commitment to reduce complexity and enable our customers to be successful as the change agents and critical differentiators for their business. Our customers understand and appreciate our focus on doing right by their urgent business needs. We’re providing choice, flexibility and turnkey converged infrastructure options to both traditional and cloud-native applications. Flash, scale-out, software-defined and cloud-enabled is what our customers need and that’s what we’re delivering.In individual breakout sessions  we discussed what wasn’t working for our customers and brainstormed their evolving needs over the next year, for example, how do customers manage the changing networking environments, how do they simplify technology upgrades and independently scale each dimension of capacity, based on consumption, use case and utility pricing rather than fixed product boundaries.There was of course some time for fun, with an excursion to Fenway Park, the home of the Boston Red Sox baseball team (they won!) and also a visit to the hugely impressive JFK library.  At these events, the full range of customers and analysts were openly encouraged to talk, and the analyst community in particular pointed out that this level of interaction is unique; no other vendor allows such an open exchange, and it clearly demonstrates the extent to which our technology makes a difference, and the confidence we have in the experience that we deliver.  Every person working for the CPD contributes to the overall impression that our customers have of us, and this is evidenced by the conversations that I overheard.At the end of the two days, we gather together the feedback we have received and use it to drive a constant evolution of our products, processes and to ensure that we remain relevant and valuable in the eyes (and wallets!) of our customers.  A big thanks to Dawn Carney and her team for putting on a great event and I look forward to supporting next year’s CAB.last_img read more

7 Dell Products Named 2017 CES Innovation Award Honorees

first_imgIt’s been a record-breaking year for Dell’s PC business. The XPS 13 has won more individual product awards than any other device in Dell’s 32-year history, and we hit 15 consecutive quarters of year over year share gain in PCs.Now, I’m excited to share more world-first innovations designed to redefine personal computing as we head into CES in Las Vegas. Starting this week and throughout the year, you can expect to see new products and solutions for gamers, content creators, virtual reality (VR) developers and enthusiasts, mobile professionals and more, with the best visual experience you can find. It’s our best lineup yet!The industry accolades are already rolling in, with seven of our new products named 2017 CES Innovation Award Honorees before the show has even started, and we expect many more awards. One announcement I’m especially excited about stems from one of Dell’s most successful products to date and one of this year’s CES Innovation Award Honorees: XPS 13.Our XPS 13 received 2016 ‘Laptop of the Year’ awards from Wall Street Journal and WIRED (both two years running), Laptop Magazine (two years running), Windows Central, Computer Shopper and It’s also received numerous Editors’ Choice awards from PC Mag, Digital Trends and Hot Hardware, to name a few.And just when you thought everyone’s favorite laptop couldn’t get better, we’ve introduced the new XPS 13 2-in-1 to our portfolio, adding more flexibility and improvements making it even thinner, sleeker and fitting it with a 360-degree hinge to enable greater productivity and offer multiple viewing options.The XPS 13 2-in-1 features:The world’s smallest 13-inch 2-in-1 with battery life up to 15 hoursEye-popping clarity with a gorgeous QHD+ (5.7M pixels) InfinityEdge touch display, a first for a 2-in-1HDR-ready (high dynamic range) display for incredibly life-like images when watching HDR10 content; available later this yearWindows Hello enabled finger print reader to easily and securely unlock the system with a touch; also comes with an infrared camera to enable Windows Hello at a later dateA business configuration with 7th Gen Intel® Core™ vPro™ processors and Dell BIOS and manageability software – all backed by Dell’s global services and supportThe Dell XPS 13 2-in-1 will be available beginning January 5, 2017 on and at Best Buy in the United States starting at $999. Worldwide availability will follow soon after.But the wins don’t stop there. We’re also revealing the Dell 27 Ultrathin Monitor, another CES Innovation Honoree, with the world’s overall thinnest profile! The sleek Ultrathin is a striking design that is styled to adapt to various lifestyles and interiors – whether in an office or home environment.The Dell 27 Ultrathin Monitor offers:Inspired, state-of-the-art design with the world’s overall thinnest profile, articulated hinge design, and fluid tilt and swivel, offering an unhampered view from nearly any angleSuperb viewing with groundbreaking technology, exceptionally rich colors with high contrast, and depth and range through Dell’s HDR (high dynamic range) feature that has been designed with the PC user in mindBuilt-in USB Type-C connectivity, ComfortView and a flicker-free screenSimple, intelligent design with connectivity hub located at the rear of stand base, eliminating unsightly cables on the deskThe Dell 27 Ultrathin Monitor will be available in the United States on March 23, 2017 for $699.99. Worldwide availability will follow soon after.As you can see, it’s been a busy year for us as we’ve sought to innovate and refine our product portfolio like never before. And this just scratches the surface on what is sure to be a memorable week for Dell. Stay tuned for more exciting announcements, from gaming to VR to workforce productivity, at, here on Direct2Dell and follow the conversation on @Dell or #DellExperience.And if you’re attending #CES2017, check out the CES Unveiled event on Tuesday, January 3 or the #DellExperience at the Venetian in the Yardbird Southern Table & Bar Thursday, January 4 through Saturday, January 7. We’re hosting an interactive gallery and a series of events, including multiple virtual reality and gaming demos, hands-on reviews with new technology, unique speakers and exclusive sneak peeks, all powered by Dell.Look forward to seeing you in Vegas!last_img read more

Three Steps to Cloud-Enabling YOUR Edge

first_imgThe edge computing frontier is a bit like the wild West—technology providers trying to stake their claim of the $70B+ edge computing opportunity (by 2022/2023 according to ACG Research), customers trying to figure how to move into this new territory, and the industry still needing to do considerable work to specify edge nomenclatures, standards and architecture blueprints.As a result, the notion of the “edge” is still very much a matter of perspective:An IoT sensor gateway on an airplane helping predict engine failure(s)A low-power Bluetooth beacon in a mall (proximity-triggered couponing)A cell site or C-RAN platform Virtual Broadband Base Unit (vBBU)A universal CPE siting in a branch officeOr a micro-modular data center (5G distributed Unit (DU) cloudlet) sitting below a macro cellular tower, caching UHD content, delivering zip code-specific ad insertionAll of these represent legitimate “edges” and use-cases in their own right. And all call upon a shift to a more compute-style architecture deep in the access network to transform and modernize the infrastructure.Figure 1. Dell EMC Edge Computing PortfolioSTEP 1: Think Disaggregation – The Journey to Open InfrastructureThe advent of network function virtualization (NFV), the move to Open Networking, and the emergence of new edge standards (Akraino, CloudEdgeX, SEBA, etc.) and operating models for edge workloads have had a profound structural effect on the supply chain, ecosystems and underlying architectures. All positive developments in our mind, directionally driving towards more openness, choice as well as hardware and software “composability”.One constant, though, is the move to a cloud-like infrastructure at the edge (from the cloud to the core and closer to the delivery point). This represents an opportunity for you, the operator, to be more in the driver seat, taking more control over your architectural destiny. The main goal is to enable a distributed cloud-like platform that allows for massive automation with granular control, visibility and security across administrative domains spanning different organizations and geographies. But how do you get there?Fortunately, you have a number of solution options for your journey. It starts with open, standards-based infrastructure optimized for the workloads you intend to run and the place you intend to run them. From there, as you layer on software elements you have options both from commercial ISVs and open source communities. The key here is to avoid the ‘full stack,’ ‘all hardware and software engineered by the same supplier’ mentality. That is the world you came from. We want to take you to a world of true openness, choice and flexibility. STEP 2: Think Workloads: The Journey to the Cloud-Enabled EdgeWith open, standards-based compute infrastructure as a foundation, step 2 is about the workload – i.e. the various pieces of software running on the deployed edge nodes. The key goal here is to provide a quasi-ubiquitous and differentiated workload execution environment that can reflect and enforce service logic, enable sophisticated composable functions and service graphs, and enforce policies with granular workload visibility. In the case of 5G mobile edge infrastructure modernization or rollout for instance, the answer lies in bringing the best of IT, service and workload management, and distributed mobility capabilities together in one unified, validated platform that can offer extensive management and disaster recovery capabilities.STEP 3: Think Dell EMC: Your Journey Starts HereOur executives have been very prolific in outlining our vision (Michael Dell, Ravi Pendekanti, Kevin Shatzkamer, Jyeh Gan) of the edge and the leadership role that Dell EMC is taking in partnering with communication service providers (CSPs) globally.At Dell EMC we embrace open, standards-based architectures with our PowerEdge and Open Networking portfolios. And we offer the widest set of software options from within the Dell Technologies family, our broader industry ecosystems and open source communities. The combinations are virtually limitless:Consider for example our PowerEdge XR2 for ruggedized mobile edge applications, or our Edge Gateway series for industrial IoT edge, or our Virtual Edge Platform (VEP) family for enterprise edge and uCPE use-cases (see Figure 1 below). Add to these the commercial or open source software that works for you. Ultimately, this journey is a personal one…personal to your business.There is no ‘one-size-fits-all’ or one single ‘edge.’ In today’s open world, you have a lot of options. And Dell EMC is here to help.Learn more about how to cloud-enable YOUR edge; or schedule time with one of our sales engineers. Either way, we’re ready to start you on your journey to the edge.last_img read more